Accessibility Statement

VineSeat is committed to making wine country reservations accessible to everyone, including people who use assistive technology. We believe an accessible web is a more welcoming web — and that the discoveries we want to enable, from a quiet weekday tasting to a group of friends sharing a long lunch, should reach as many people as possible.

This statement describes what we are doing to meet that commitment, where we know we still fall short, and how to reach us when something on VineSeat does not work for you.

We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG 2.1 AA is the standard most commonly referenced by US, EU, and UK accessibility regulations, including the Americans with Disabilities Act (ADA) and the European Accessibility Act.

VineSeat is currently in active development. Some areas of the platform meet AA today; others are being audited and remediated as we go. We treat accessibility as part of building a feature, not something to add at the end.

• Designed core flows — search, partner detail pages, booking, checkout, and account management — with semantic HTML, visible focus indicators, and a logical tab order.
• Built every form to associate labels with inputs and to surface validation errors as text, not just color.
• Ensured color contrast meets AA targets across the marketing site, the booking widget, and the partner dashboard.
• Provided meaningful alternative text on imagery generated by the platform itself (icons, status indicators, charts).
• Made interactive components keyboard-operable — including modal checkouts, calendar pickers, and the embeddable booking widget.
• Sent transactional email in plain HTML with high contrast, large tap targets, and no information conveyed by color alone.

We are honest about the gaps. As of the last-updated date above, we know about the following limitations and are working to close them:

• Photos uploaded by partners may have generic or missing alt text. We are rolling out an alt-text requirement and AI-assisted suggestions in the partner dashboard.
• Embedded third-party content— Stripe’s payment fields, Google Maps tiles, partner-provided iframes — inherit the accessibility of those vendors. We monitor their published statements and choose vendors that take accessibility seriously, but we don’t control their underlying code.
• Mobile experience parity. We are auditing touch-target sizes and gesture-based interactions specifically for the mobile booking widget.
• Reduced-motion support on a small number of decorative animations is incomplete.

VineSeat is designed to work with the latest two versions of the following assistive technologies and browsers:

• Screen readers — VoiceOver on macOS and iOS, TalkBack on Android, NVDA and JAWS on Windows.
• Browsers — Safari, Chrome, Firefox, and Edge on desktop and mobile.
• Keyboard-only navigation — every interactive element should be reachable and operable with a keyboard.
• Voice control and switch access — supported via standard browser controls.

If you find an interaction that does not work with your assistive technology, please tell us — we want to hear about it.

If any part of VineSeat creates a barrier for you, you can also reach a partner directly. Each partner detail page lists the winery’s phone number, email, and address. Partners are required to honor the published price for direct bookings made on the same day; if you encounter resistance, write to us at accessibility@vineseat.com and we will help.

You can also email support@vineseat.com and we will book on your behalf at no additional charge.

Accessibility issues are bugs. We treat them with the same urgency as any other bug. If you encounter a barrier on VineSeat, please contact us with as much detail as you can share — what you were trying to do, the page or screen, the assistive technology you were using, and what happened.

How to reach us

• Email accessibility@vineseat.com — best for issue reports and accessibility feedback.
• Email support@vineseat.com — for general support that may include accessibility issues.
• Mail: VineSeat LLC, PO Box 0000, Napa, CA 94558 (placeholder)

We aim to respond to accessibility reports within five business days and to resolve issues as quickly as possible — typically in the next regular release for confirmed bugs.

VineSeat assesses accessibility through a combination of automated testing (axe-core in our CI pipeline), manual keyboard-only testing, and screen-reader testing during feature development. Before launch we will commission an external WCAG 2.1 AA audit and publish the resulting findings here.

If you contact us about an accessibility barrier and are not satisfied with our response, you may have the right to file a formal complaint with a regulator in your jurisdiction. In the United States, the Department of Justice’s Civil Rights Division accepts ADA complaints. In the European Union, each member state designates an enforcement body under the European Accessibility Act.