Terms of Service

These terms (the “Terms”) govern your use of VineSeat. By creating an account, booking an experience, or otherwise using the site, you agree to these Terms. If you do not agree, please don’t use VineSeat.

VineSeat is operated by VineSeat LLC (“VineSeat”, “we”, “us”). These Terms form a binding contract between you and VineSeat LLC.

VineSeat is a marketplace that connects guests with wineries, tasting rooms, tour operators, and other experience providers (each a “Partner”). When you book through VineSeat, you are entering into an agreement directly with the Partner who hosts the experience. VineSeat facilitates the booking and processes payment, but is not itself the seller, host, or operator of any experience.

The Partner sets the price, the schedule, the cancellation policy, age and conduct requirements, and the content of the experience. Anything that goes wrong with the experience itself — quality, timing, weather, what was poured, who hosted you — is between you and the Partner. VineSeat is happy to help mediate, but we are not a party to the experience contract.

Eligibility

You must be at least 18 years old to create a VineSeat account. Many experiences require all guests in your party to be of legal drinking age in the jurisdiction of the experience (21+ in the United States). The Partner may refuse service if any guest cannot provide valid ID. VineSeat does not verify ID at booking.

Accuracy

You agree to provide accurate, current information when you create an account or book an experience, and to keep that information up to date. You are responsible for the activity on your account, including bookings made by anyone you give access to.

Account security

Keep your sign-in credentials confidential. Notify us at support@vineseat.com if you suspect unauthorized access.

Placing a booking

When you place a booking on VineSeat you authorize VineSeat to charge your payment method for the full reservation amount, including any taxes and add-ons selected. The Partner sets the price displayed at checkout. Bookings are confirmed only after payment is captured and you receive an email confirmation; an unconfirmed cart does not reserve a spot.

How payment works

Payments are processed through Stripe. VineSeat acts as a limited payment-collection agent for the Partner — funds are received on the Partner’s behalf, our platform fee is deducted, and the remainder is paid out to the Partner on a regular schedule. Receipt of payment by VineSeat is treated as receipt by the Partner for purposes of your obligation to pay.

Cancellations and refunds

The Partner sets the cancellation policy that applies to your booking. The applicable policy is shown at checkout, in your confirmation email, and on the booking management page. Refunds — if any — follow that policy. VineSeat will process refunds in accordance with the Partner’s stated rules and Stripe’s timing.

If a Partner cancels or materially changes a booking on their end, you will receive a notification and an automatic refund of any amount charged, unless you choose to reschedule.

No-shows

If you do not arrive for a confirmed booking and the Partner’s policy treats no-shows as non-refundable, the full amount will be retained.

Disputes about an experience

If something went wrong on the day — the host didn’t show, the experience differed materially from what was described, or you have a serious safety concern — please contact the Partner first. If you can’t reach a resolution, write to us at support@vineseat.com and we will help mediate. VineSeat may, at its discretion, issue a refund or platform credit when we believe the issue is clearly attributable to the Partner.

You agree not to:

• Use VineSeat for any unlawful purpose or to facilitate any unlawful activity, including underage drinking.
• Submit false, misleading, or fraudulent information, including fake bookings, stolen payment details, or impersonation of another person.
• Scrape, crawl, or otherwise attempt to extract data from VineSeat at scale, or build a competing product using our content or partner data.
• Interfere with the operation of the platform — including attempts to bypass security controls, overload our systems, or reverse-engineer the booking widget.
• Harass, threaten, or abuse Partners, hosts, or other guests through any VineSeat communication channel, including reviews and support tickets.
• Resell, trade, or transfer reservations for profit without written permission from the Partner.

We may suspend or close accounts that violate these rules and may report serious violations to law enforcement.

Only guests with a confirmed, completed booking can submit a review. Reviews must reflect your honest experience. We may remove reviews that contain personal attacks, defamation, unlawful content, off-topic commercial promotion, or anything that violates these Terms. We do not edit reviews to favor a Partner; if a review is removed, it’s removed entirely.

When you post a review, you grant VineSeat and the reviewed Partner a non-exclusive, royalty-free, worldwide license to use, display, and distribute the review in connection with the platform.

By creating a booking you agree to receive transactional emails related to that booking — confirmations, reminders, change notices, receipts, and post-visit follow-ups. Marketing emails are sent only with your opt-in consent and you can unsubscribe at any time. If a Partner offers SMS reminders and you opt in, you can reply STOP at any time to cancel.

VineSeat, the VineSeat logo, the wordmark, and the look and feel of the platform are the property of VineSeat LLC. You may not copy, modify, or use them without our written permission.

Content posted by Partners (photos, descriptions, branding) belongs to the Partner. You may not reproduce that content outside of VineSeat without the Partner’s permission.

Anything you submit to VineSeat (a review, a profile photo, a message to a Partner) remains yours, but you grant us the rights described elsewhere in these Terms to display it on the platform.

VineSeat is provided “as is” and “as available”. We work hard to keep the platform online, accurate, and bug-free, but we don’t guarantee that the site will always be available, that listings will always be current, or that errors will be corrected on any particular timeline. We may modify, suspend, or discontinue any part of the platform at any time.

To the fullest extent permitted by law, VineSeat disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the experiences listed on the platform will meet your expectations, that a Partner will honor a booking, or that the platform will operate without error.

Wine country experiences involve alcohol consumption. Drink responsibly. Do not drive under the influence. VineSeat does not provide transportation between Partners and is not responsible for any decision a guest makes about driving, walking, or traveling between locations.

To the fullest extent permitted by law, VineSeat’s total aggregate liability arising out of or relating to these Terms or your use of the platform will not exceed the greater of (a) the fees VineSeat retained from the booking that gave rise to the claim, or (b) one hundred US dollars. VineSeat is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, or substitute services, even if VineSeat has been advised of the possibility of those damages.

You agree to defend and indemnify VineSeat (and its officers, employees, and contractors) from any claim, demand, loss, or expense — including reasonable attorneys’ fees — arising from (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) any content you submit to the platform.

We’d much rather work things out directly. If you have a dispute with VineSeat, please email legal@vineseat.com first and give us 30 days to try to resolve it.

If we can’t resolve a dispute informally, any unresolved dispute arising out of or relating to these Terms or your use of VineSeat will be resolved by binding individual arbitration, rather than in court, except that you may bring an individual claim in small-claims court if eligible. Class actions and class arbitrations are not permitted. The arbitration will be administered under the rules of a recognized US arbitration provider, conducted in English, and seated in California. This paragraph does not prevent either party from seeking injunctive relief in court for the protection of intellectual property rights.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to the arbitration clause above, the state and federal courts located in California will have exclusive jurisdiction over any case that proceeds in court.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or in-product. Continued use of VineSeat after a change takes effect means you accept the updated Terms.

You may close your account at any time by emailing support@vineseat.com. We may suspend or close your account if you breach these Terms, if we are required to by law, or if we discontinue the relevant part of the service. Termination does not relieve either party of obligations that, by their nature, survive termination — including payment obligations, intellectual-property terms, disclaimers, and limitations of liability.

• Entire agreement. These Terms, together with our Privacy Policy and any policy referenced from a checkout page, are the entire agreement between you and VineSeat.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms; we may assign them to an affiliate or successor.

• Legal & disputes: legal@vineseat.com
• General support: support@vineseat.com
• Mail: VineSeat LLC, PO Box 0000, Napa, CA 94558 (placeholder)