Your whole winery, one question away.
Bookings, guests, money, the waitlist and how-to. Ask Vee from any screen and get a real answer from your own VineSeat data in seconds.
Included on every plan. Free to set up.
Read-only · Powered by Claude
- Checked reservations for last weekend
A strong one: 41 guests across 16 bookings, and $6,280 charged. Saturday sold out.
- Checked reservations for today
9 bookings and 31 guests. First seating 11:00 AM: Whitfield, party of 4, club member.
- Checked Analytics for Sep 1 to Sep 30
Your website, with 62 of 148. Affiliates were next with 37, up from 14 in August.
It looks it up. It never guesses.
Every number comes from your live VineSeat data. Vee lists each lookup above the answer, so you can see its work, then links you to the screen where you act.
In plain English
Type it the way you’d ask your GM. “This weekend” and “last month” are read in your winery’s time zone.
Your real records
Before it states a number, name or date, Vee looks it up. If it can’t see something, it says so.
- Checked reservations for today
- Looked up “Ortega”
Putting the answer together…
One tap to the screen
Vee is read-only. Every answer links to the reservation, guest or report, so the change is yours to make.
9 bookings and 31 guests today. The full day is in Service.
The questions your team asks every day.
Pick a role and tap a question. These are the starter questions Vee suggests in the product, with sample answers.
See how the business is doing
The big picture in one question, from last weekend to the whole year.
Run the day without digging
Who’s arriving, what’s open and who’s waiting, while guests are at the bar.
Know what’s working
Channels, codes and booking pace, without building a report.
Close the month faster
Money questions answered with the exact figure named, so nothing gets mixed up.
Hi Sam.
Ask about your bookings, guests and sales. Vee looks it up and links you to the screen to act.
Read-only · Powered by Claude
Three money numbers. Never mixed up.
“How much did we make?” has more than one right answer. Vee names the figure it gives and mentions the others, the same way your Finance page does.
Charged
Cash taken from guests by charge date, less refunds.
Collected from visits
Money from the period’s visits. The Earned figure on Finance.
Deposited
What actually reached your bank.
Booking value in Analytics is before comps, discounts and tax, so Vee never calls it money collected.
- Checked Finance for Sep 1 to Sep 30
In September you charged $24,310: cash taken from guests by charge date, less refunds.
- Collected from visits: $22,870, the Earned figure for September’s visits
- Deposited: $23,950 reached your bank
The full breakdown is in Finance.
Stuck on a setting? Just ask.
Vee answers how-to questions from the VineSeat Help Center, in short steps, with a link to the article.
- From our own articles. Answers come only from Help Center text, so they match how VineSeat actually works.
- Straight to the setting. Each step links to the screen you need.
- Real people when you need them. If the Help Center doesn’t cover it, Vee points you to Support chat with our team.
- Searched the Help Center
Use Closed days. One closure blocks new bookings on every experience at once.
- Go to Business → Hours and find the Closed days card.
- Click Add closure and pick the date.
- Leave Closed all day on, or switch it off to close only a window of time.
Existing reservations aren’t cancelled. More in Blackout dates and closed days.
It only sees your winery. And it only reads.
Vee was built to answer, not to act. Here’s what happens behind every question, and the guardrails that come with it.
- 1
You ask
In plain English, from any screen.
Who’s coming in today? - 2
VineSeat adds who you are
Your winery and your role come from your sign-in. Nothing in a question can change them.
Your wineryManager - 3
Vee picks its lookups
Only from a fixed list of read-only lookups your role is allowed to use.
Read-only - 4
Each lookup is checked
Your role is checked again and the results are filtered to your winery before Vee sees them.
- Checked reservations for today
- 5
You get the answer
With every lookup listed and a link to the screen, where any change is yours to make.
9 bookings and 31 guests today.
Read-only, enforced in code
Vee can’t book, cancel, refund, change settings or message anyone. Every lookup only reads, and an automated check blocks any release where one would write.
Locked to your winery
Your winery comes from your sign-in, not from the question. Every lookup is filtered to it, so no wording reaches another business’s data.
Sees what your role sees
Lookups follow the same permissions as the pages, checked twice. Someone without Finance access doesn’t get money answers.
Your chats are yours
Saved chats belong to the person who asked. Teammates can’t open them, even owners.
Contact details on request
Vee doesn’t list guests’ emails or phone numbers unless you ask about that guest. Your team’s guest notes stay with your winery.
Guest text is never instructions
Notes and answers typed by guests or the public are read as information. Vee never follows instructions hidden inside them.
Shows its work
Each lookup is listed above the answer. If Vee can’t see something, it tells you instead of filling the gap.
The right people ask
Ask Vee in the dashboard is for owners, admins and managers. In Support, everyone on the team gets help, with their own role’s view.
Built on Claude
Vee runs on Claude by Anthropic.
One tap away, on every screen.
Right in the header
Search and Ask Vee share one bar. Press ⌘K and type a question, or ⌘J opens Vee.
Knows where you are
Suggested questions change with the screen you’re on, and “this day” means the day you’re looking at.
Ask about your bookings, guests and sales.
On your phone
Tap Ask Vee and the chat opens with the keyboard up. Your saved chats follow you from desk to floor.
Is Vee included in my plan?
Yes. Vee comes with every VineSeat plan at no extra cost, along with every other feature.
Can Vee make changes for me?
No. Vee is read-only. It can’t book, cancel, refund, change settings or message guests. Every answer links to the screen where you can make the change yourself.
What can Vee see?
Your winery’s bookings, open times, guests, money, waitlist, holds and settings, plus the VineSeat Help Center. It only ever sees your own winery.
Could Vee show us another winery’s data?
No. Your winery is set by your sign-in before Vee runs, and every lookup is filtered to it. Vee has no way to ask for another business, and it declines questions about one.
Who on my team can use it?
Owners, admins and managers can Ask Vee from the dashboard. Vee follows team permissions, so money answers only go to people who can see Finance.
Can my teammates see my chats?
No. Saved chats belong to the person who asked. We keep each chat, including what Vee looked up, so our team can check an answer if you flag it.
Can a guest trick Vee with a note or form answer?
Vee reads anything typed by guests or the public as information only, never as instructions. And because it’s read-only, there’s nothing for a hidden instruction to make it do.
Does Vee make things up?
Vee looks up every number, name and date before it answers and lists what it checked. When it can’t see something, it says so instead of guessing. You can rate any answer, and we review the ones marked unhelpful.
Does it work on my phone?
Yes. Tap Ask Vee on your phone and the chat opens with the keyboard ready. Your chats are saved, so you can pick one up on any device.
Ask your first question this week.
Vee comes with every VineSeat plan. Set up free, connect your experiences, and ask about your own bookings, guests and sales.
No subscription fee for your first 60 days live, then $300/mo. 2% per booking from day one. See pricing