Greet the first visit like the hundredth.
Every reservation arrives with the guest’s story: club status, past visits, what they spend and what they told you when they booked. Vee’s Insights sums it up in a few lines, so your team can welcome every guest like they know them.
Shellfish allergy · Celebrating: 10th anniversary
Founders Circle member since 2023 with $4,280 lifetime spend. On her last visit she took home two bottles of the 2021 Reserve Cabernet.
Everything you know about a guest. In one place.
VineSeat pulls what your wine club and shop already know, adds what happened at your tasting room, and puts it where your team looks.
The guest in a few lines. Before they walk in.
Vee reads the profile, the booking and your team’s notes, then writes what’s worth knowing. Allergies and dietary needs always come first.
- Leads with allergies, dietary needs and what they told you
- Only says what’s in the record, and stays quiet when there’s nothing to flag
- Refreshes as new bookings, orders and notes come in
Founders Circle member since 2019 and one of your most loyal guests: 41 visits and $18,940 lifetime. Often brings clients and usually asks for the library Cabernet.
Vegan
Asked about a plant-based pairing when booking.
Nothing flagged for this visit. Notes, dietary details, and club history all feed this summary.
Ask before they arrive. Not at the bar.
Add your own questions to the booking flow: celebrations, dietary needs, anything your team should know. Answers land on the reservation, in Vee’s Insights and on the guest’s profile.
- Your questions, your wording, per experience
- Choices, yes or no, or free text
- Optional questions follow up after they book
Before you book
Hillside Estate needs a few details before your visit.
Club and spend. Already in sync.
Connect your wine club or shop once. Club, lifetime spend, orders and tags show up on every booking, and new guests are added to your customer list without anyone retyping them.
- Club and lifetime spend on every reservation
- Tags and notes from your store, right in the booking
- New bookers created as customers automatically
Prefers pickup over shipping. Ask about the fall allocation.
Shopify works the same way: orders, spend and tags.
Run the floor with the whole story.
On the iPad, today’s arrivals are in time order with live status. Tap a guest and the reservation opens beside the list, Vee’s Insights first.
- Arriving, seated, due out and departed at a glance
- Tap any guest for the full reservation and Vee’s Insights
- Check in, seat and add visit notes in one place
Shellfish allergy · Celebrating: 10th anniversary
Founders Circle member since 2023 with $4,280 lifetime spend.
The same warm welcome. Every time.
Vegan
Asked about a plant-based pairing when booking.
Your host says“Welcome, Jordan. We’ve set aside the plant-based pairing for you.”
Founders Circle member since 2019: 41 visits and $18,940 lifetime. Usually asks for the library Cabernet.
Your host says“Robert, good to see you. The library Cab is open if your guests would like to try it.”
Notes your team writes about a guest are kept for your winery only, never shown to other wineries on VineSeat.
Vee summarizes what’s already in the record. It never changes a guest, a booking or a club membership.
If the record doesn’t say it, Vee doesn’t either. No guessed birthdays, no invented preferences.
Make every guest feel like a regular.
Thirty minutes with our team. Bring a guest list from last weekend and see what VineSeat would have told you.
No subscription fee for your first 60 days live, then $300/mo. 2% per booking from day one. See pricing