Every guest, greeted like a regular.
Today’s arrivals on an iPad, each with their story: club status, past visits, allergies and what they’re celebrating. Check in, seat and fill open spots from the waitlist without leaving the floor.
Free to set up. No subscription fee for your first 60 days live. 2% per booking from day one.
Shellfish allergy · Celebrating: 10th anniversary
Founders Circle member since 2023 with $4,280 lifetime spend.
4 parties: anniversaries for Maria Chen at 1:30 and the Morenos at 2:00, Priya’s birthday at 3:30 Saturday and the Lee party Sunday at 11.
Run the floor. Know every guest.
The screens your hosts use on a busy Saturday, from today’s arrivals to the guest who’s celebrating.
The whole story, at the top.
Open a booking and see club status, visit history, lifetime spend and what they told you when they booked, with Vee’s Insights first.
See guest recognitionShellfish allergy · Celebrating: 10th anniversary
Founders Circle member since 2023 with $4,280 lifetime spend. On her last visit she took home two bottles of the 2021 Reserve Cabernet.
The guest in a few lines. Before they walk in.
Allergies and dietary needs always come first. When there’s nothing worth flagging, Vee stays quiet rather than guess.
See Vee’s InsightsFounders Circle member since 2019 and one of your most loyal guests: 41 visits and $18,940 lifetime. Often brings clients and usually asks for the library Cabernet.
Vegan
Asked about a plant-based pairing when booking.
Nothing flagged for this visit. Notes, dietary details, and club history all feed this summary.
Ask before they arrive. Not at the bar.
Add your own questions to the booking flow, from celebrations to dietary needs. Answers land on the reservation and the guest’s profile.
See guest responsesBefore you book
Hillside Estate needs a few details before your visit.
Fill the seat that just opened.
When someone cancels, everyone waiting whose party fits is notified, and the first to book gets the seat. A sold-out slot gets a real chance to fill again.
See the waitlistYour shift brief, on demand.
Ask who’s celebrating, who’s a club member or how busy Saturday looks. Vee looks it up and never changes a booking.
Meet VeeGuests notice. So do their wallets.
Guests will pay more for an experience that feels made for them. With fewer visitors coming through the door, every welcome counts.
Shellfish allergy · Celebrating: 10th anniversary
Founders Circle member since 2023. Last visit she took home two bottles of the 2021 Reserve Cabernet.
of consumers will spend more with businesses that offer a customized experience.1
Vee’s Insights hands your host the details that make a visit feel personal.
visit, not a first impression
Returning guests arrive with their history attached, so no one has to ask twice.
Tasting room visitors in 2025
With fewer guests coming through the door, every welcome matters more.2
Club status and spend on every booking.
Your hosts know a Founders Circle member before they say hello.
- Medallia Market Research, survey of 1,749 U.S. hotel guests and 1,905 retail consumers (February 2024).
- Terrain, Winescape Spring 2026, citing Community Benchmark data (March 2026).
Does it work on an iPad?
Yes. Service view is built for a tablet at the host stand: today’s arrivals in time order with live status, and the full reservation one tap away.
Can we take walk-ins?
Yes. Book a walk-in from the calendar in a few taps, and it shows up alongside every other reservation for the day.
How does the waitlist work?
Guests join the waitlist for a sold-out time. When a spot opens, VineSeat notifies everyone waiting whose party fits, and the first to book gets it.
Where do allergies and celebrations come from?
From the questions you add to your booking flow, from your team’s notes and from past visits. Allergies always show first in Vee’s Insights.
Are our guest notes private?
Yes. Notes your team writes about a guest are kept for your winery only and are never shown to other wineries on VineSeat.
Will we see wine club status?
Yes. Connect Commerce7 or Shopify and club tier, lifetime spend, tags and notes appear on every reservation.
Make every guest feel like a regular.
Thirty minutes with our team. Bring last weekend’s guest list and see what VineSeat would have told you.
No subscription fee for your first 60 days live, then $300/mo. 2% per booking from day one. See pricing